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Return Policy

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Sales & Return Policy

 Sales and Return Policies:
All sales are final. Return of non-defective product within the first 30 days from date of purchase are subject to a 20% Return Fee.

Damaged items or missing parts / accessories not as advertised must be reported within 7 business days of receipt of product.
Shipping fees and/or Return shipping costs are not refundable and are the sole responsibility of the customer.
Only defective product returns will be accepted within 30 days for repair or replacement only.

To return a product you must obtain a Return Merchandise Authorization (RMA) number. nucow.com will not accept returns without prior authorization.
RMA numbers are valid for 30 days. RMA numbers will not be extended and will be closed upon expiration. You must contact nucow.com to obtain another RMA number.

Once the RMA has been issued you will receive an email explaining what to expect during the return process. It is highly recommended that you use the non-prepaid address label provided on the lower portion of the RMA email sent out upon generation. If the return is a multiple box shipment the RMA number must be marked on all packages returned. All packages returned must have the RMA number displayed in large bold letters on the outside of the box.
Unauthorized or Unmarked returns will not be honored and may be refused upon receipt and/or shipped back at the customer’s expense.

Shipments that are refused without authorization, or that are returned due to an invalid address, are subject to a 20% Return Fee plus applicable handling fees.
All product(s) must be return as originally received to include original packaging, manuals, documentation, and all bundled accessories. Returns must be packaged appropriately as to minimize any unnecessary damage during transit. Product(s) damaged during shipment will invalidate both the warranty and RMA and will be returned to the customer at the customer’s expense.

All Warranty Exchange replacements are subject to product availability. If an exact replacement is not available upon testing nucow.com will substitute the product(s) with a similar, suitable, or upgraded product(s) of equal or greater value within 7 to 10 business days. If none of these options are available nucow.com will credit the customer’s account based upon current market value of the received product(s).
Credits expire 6 months after the date they are issued.

nucow.com will not be responsible or held liable for any incidental or consequential damages arising from the use or misuse of any product(s) it sells including products with a net total cost of $0.00.

Per product descriptions, compatibility can be reasonably assured in most cases but can never be guaranteed; a product that is incompatible in an environment is not therefore inherently "defective".

nucow.com reserves the right to refuse service to anyone.
Return Policies subject to change without prior notice. Customer should review these policies prior to making purchase.

nucow.com strives to be as accurate as possible in our content and pricing. In the event a product is listed with an error in pricing or incorrect content, nucow.com shall have the right to refuse or cancel any order whether or not the order has been confirmed and credit card charged. In the event that a credit card has already been charged and an order subsequently canceled, nucow.com will issue a refund to the credit card account in the amount of the charge.
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